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Saadika A

1 reviews | Active since Oct 2019

18 Oct 2019, 11:22

Status affected me trying to take out a needed phone contract

Tried to take out a new contract as urgently needed a phone only to find out that my previous account status was not moved to account settled. Paid in full to settle the account and have not changed my status and credit rating was affected.

Such an inconvenience!!!!

0
Replies (3)
Vodacom
Vodacom's reply20 Oct 2019, 18:57
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
Vodacom
Vodacom's reply06 Nov 2019, 13:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query.  Regards, Consumer Website Team
SA
Saadika A's update08 Nov 2019, 11:11
Reviewer Update
Hi Vodacom,

I tried as per the person who contacted me to try and take out a contract in store only to find out that my status has still not been updated and my account status still shows that my account is open when it was supposed to be settled. I asked the contact person whether my status has been changed to settled and when I got to the store this was not the case.

So upset.

I have been **** to and mislead.