Statements not received over a year

It's been more than a year now that I have to keep on phoning, going in store and emailing Vodacom and asking them to send me my statements via email. They never do! I do not understand where all my due amounts come from! Nor can I understand how an arrangement to pay off and close my account can change to an arrangement to reopen my account without my permission or knowledge.<br> I'm sick and tired of spending over an hour on the phone just to speak to an *********** Vodacom customer care agent. Never have I phoned Vodacom without having to phone back more than once either because the line just cut off or the person on the other side cant assist or don't understand!<br> In my personal opinion, Vodacom doesn't give a damn about its clients only *****ing clients over and making money!!!<br>