Statements are complicated now!!!!!

I've got a contract with Vodacom - and as far as i remember, when i completed my application i requested debit orders to go off on the 1st of every month.<br> <br> For some reason, i get debited on the 10th of every month, which is very random. PLEASE CHANGE THIS NOW!!!!<br> <br> Secondly, i can't view my statement, which is emailed to me monthly. For some reason, you guys want to complicate EVERYTHING by having us download weird software that enables us to view the statement. <br> <br> Have you ever considered that spyware and viruses are rampant, and some of your customers may not be willing to download your random software???<br> <br> Please send me a standard regular statement that i can actually OPEN AND VIEW - and change my debit orders to the FIRST DAY of each month, effective upon you guys reading this complaint.<br> <br> Your prompt attention to this is greatly appreciated.