ZH
Zelda H
1 reviews | Active since Dec 2022
11 Jan 2023, 05:33
Statement Issues
Had previous complaint against Vodacom , They collected the additional phone, and cut my existing phone, they have send messages that this would be rectified, it after 3-4 weeks they connected me again BUT now again they emailed me my statement R810 for 2 contracts - *** they have the phone , I have a message saying they will credit my account and close the additional contract they gave me in error. Vodacom is totally useless and they have *********** people working for them, Please rectify the account by COB today, I only have one contract. If this is not rectified by COB I will close my account and not pay you a cent. Will get another SIM from Telkom or Cell C.
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Vodacom's replyOfficial
11 Jan 2023, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZH
Zelda H's updateReviewer Update
11 Jan 2023, 08:32I don't need a consultant phoning me I need one of your Managers to rectify the problem and new statement / invoice with the correct amount to be mailed. I actually want noting to do with Vodacom
ZH
Zelda H's update11 Jan 2023, 08:32
Reviewer Update
I don't need a consultant phoning me I need one of your Managers to rectify the problem and new statement / invoice with the correct amount to be mailed. I actually want noting to do with Vodacom