Statement issues

<p>Hello.</p> <p>Really not happy with your service.</p> <p>We updated my daughter's contract in January. We explicitly stated that we do not have more than R400 per month for a <br />contract. we have never taken out insurance on my daughter's contract, and now all of a sudden on the new contract there <br />is insurance - which we have never consented to. Apart from the unwanted insurance, we have explicitly cancelled the <br />uChoose Flexi 150 data, as my daughter is already getting 500MB</p> <p>Now, this is R250 extra that you have taken January, February and March. This is R750 extra which I have lost, and you <br />have taken without my consent.</p> <p>We went to Vodacom Riversquare in Three Rivers on the second of April ( last week sunday ). The person helping us was very <br />rude and just gave us a number to contact to cancel these two things.<br />My wife phones and spend 40 minutes on the phone with your call centre. The person on the other end of the call centre <br />said that everything has been sorted.</p> <p>Guess what?? Today I get your account. STILL WITH THE UNWANTED THINGS ON!!!!<br />Can your operators read? Do your operators understadn ENGLISH?</p> <p>What the hell must we do to get rid of the unwanted, unasked for stuff on my account?</p> <p>I want a refund of the extra unnecessary fees that I have paid from January to March, and I want the insurance and the 150 <br />Felxi data off of my account. TODAY!!!!!</p> <p>The cell phone number in question is: ********** 718<br />My number is: ********** 492</p> <p>I need closure today!</p>