statement issue remains unresolved for over a year

I have been asking Vodacom to send me statements each month. Each time I speak to them, I get told that the problem has been resolved and I should be receiving my statements going forward. The next month, I have to go through the same process again. Nobody wants to take responsibility. They send me reference numbers for the calls and say they have \logged my query"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;282838;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/14 9:03;15/05/14 7:06;No service in Durbanville OFTEN;7,50E+12;;***;My phone shows one or two bars at the top, yet when you dial it says \Not registered on network\"". <br> Chats in the shop at Tygervalley are no use. WHY NO VOIP APP TELKOM WHY?<br> <br> Wait for the cut and paste below \""Dear Customer"