Statement function on website portal taken away?
On the online portal, we could normally view our whole profile statement from debits to credits and know what we owe and what we have paid, this had been taken away and now leaves us without a clear indication of what is going on. Why did you take the function away to have consumers view their own statements? Me for example, I am so confused and now just pay a ridiculous amount because I have no idea what went on on my account for the last 3 months.
I***-3
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Replies (3)
Vodacom's replyOfficial
28 Jan 2020, 08:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2020, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
06 Feb 2020, 08:08It has been a week now after my review and Vodacom did not even attempt to make contact. What a joke!
's update06 Feb 2020, 08:08
Reviewer Update
It has been a week now after my review and Vodacom did not even attempt to make contact. What a joke!
Vodacom's replyOfficial
10 Feb 2020, 11:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2020, 11:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,