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Bernice B
1 reviews | Active since Jul 2011
02 Feb 2017, 10:41
Statement & Debit Orde Amount not the same
<p>My Monthly Statement Amount and the amount deducted from my account is not the same amount.</p> <p>According to the statenment - R753-35 should be deducted and Vodacom took R836-00.</p> <p>The call centre is not answering - High volumes of calls waiting. I think this is a good way of getting rid of the clients.</p> <p>Please could Vodacom explain why the amounts is not the same.</p> <p> </p> <p>Account Number - I ********** -8</p>
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Vodacom's replyOfficial
02 Feb 2017, 10:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2017, 10:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,