Statement and Data inquiry

<p>I received my statement earlier this month and noticed that when I purchased data instead of deducting it off my airtime they have billed me extra. Exactly why would they suddenly do this? Still waiting on my 24hour call back, which turns out to be 24 x 4 days and counting.</p> <p>I need this resolved since I DO NOT want to pay an extra R200.00 at the end of the month because you didn't deduct it from my airtime, like you were supposed to. That is why I took that option to get get top up airtime and not free minutes.</p> <p>Can someone please phone me back and actual help to resolve this. Deduct it from my airtime. That's it. And send me a new statement. And please, I dont want to have someone phone me, listen to the entire story and then dont know what to do and transfer the call to someone else. </p>