CW
Chantel W
1 reviews | Active since Sept 2012
17 May 2018, 15:20
Statement
Why is my phone locked if my invoice is only due for end of May. I am currently in an emergency situation and now not able to make calls. Your call centre says I'm in arrears but my account is up to date.
Your statements are not in sync either. Please switch on my phone as I need to make bookings for an Operation.
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Replies (1)
Vodacom's replyOfficial
17 May 2018, 15:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2018, 15:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,