XM
Xolisa M
1 reviews | Active since Nov 2019
05 Feb 2021, 09:48
Stars are for the Agent not Vodacom
The stars are not for the company but the agent, Her name is Inathi after a month of calling and getting rude people who could not give me any answers I finally got someone who ,was annoyed with me because I was shouting, but gave me answers for my questions and solutions didn't mute me ( the dead silence drives me mad and very unprofessional) Thank you Inathi but vodacom still gets 1 star
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Vodacom's replyOfficial
05 Feb 2021, 10:45 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply05 Feb 2021, 10:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team