AL
Andy L

1 reviews | Active since Aug 2012

28 Mar 2015, 22:07

Standing Debit order changed without my consent 2

I have two contracts with Vodacom ,one expires June 2015 and the other November 2015. I am a pensioner so i cannot afford to let anyone take money just like that. The one phone is R135 and the other R149. Suddenly i get an invoice for R343, no upgrades, no nothing yet item codes are changed magically and the R135 is now R194. How is this possible as i am the account holder and requested nothing new. Vodacom is definetely on my list of to get rid of asap, as i have continuous problems with them, and its always the accounts dept. So can anyone explain this breach of contract, needless to say i will be contacting my bank to allow only the R284 per month debit, and if not rectified by vodacom i will take it up with the consumer council. Vodacom responded on mon 2nd March 9.34 saying it was rectified, i have just received new account for the same amount, who is the nincom**** behind this. Can some educated person please address this matter

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 11:37
Official
Hello A.N.D.Y,

As per our telephonic conversation. Your query has been addressed.

Our apologies for any inconvenience caused.

Kind regards,

Vodacom Consumer Website Team