1 reviews | Active since Aug 2012
Standing Debit order changed without my consent 2
I have two contracts with Vodacom ,one expires June 2015 and the other November 2015. I am a pensioner so i cannot afford to let anyone take money just like that. The one phone is R135 and the other R149. Suddenly i get an invoice for R343, no upgrades, no nothing yet item codes are changed magically and the R135 is now R194. How is this possible as i am the account holder and requested nothing new. Vodacom is definetely on my list of to get rid of asap, as i have continuous problems with them, and its always the accounts dept. So can anyone explain this breach of contract, needless to say i will be contacting my bank to allow only the R284 per month debit, and if not rectified by vodacom i will take it up with the consumer council. Vodacom responded on mon 2nd March 9.34 saying it was rectified, i have just received new account for the same amount, who is the nincom**** behind this. Can some educated person please address this matter
As per our telephonic conversation. Your query has been addressed.
Our apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Team
As per our telephonic conversation. Your query has been addressed.
Our apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Team
