AL
Andy L

1 reviews | Active since Aug 2012

28 Feb 2015, 23:16

Standing Debit order changed without my consent

I have two contracts with Vodacom ,one expires June 2015 and the other November 2015. I am a pensioner so i cannot afford to let anyone take money just like that. The one phone is R135 and the other R149. Suddenly i get an invoice for R343, no upgrades, no nothing yet item codes are changed magically and the R135 is now R194. How is this possible as i am the account holder and requested nothing new. Vodacom is definetely on my list of to get rid of asap, as i have continuous problems with them, and its always the accounts dept. So can anyone explain this breach of contract, needless to say i will be contacting my bank to allow only the R284 per month debit, and if not rectified by vodacom i will take it up with the consumer council.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 07:45
Official
Hello A.N.D.Y,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,