Standard of Customer Service

My previous communication to Vodacom refers which was posted on 8 May 2015, standing on 14 days without any feedback. One would have thought that being a loyal contract customer with Vodacom for nearly 15 years, having spent more than R 150,000 during that period, some degree of customer care is expected since no invoice during that period was ever left unpaid nor any other complaint has ever been lodged..... this explains everything about the new standard of customer service which is rampant in the consumer world - SHUT-UP AND PAY. Not quite sure what to do next but will wait a few more days then.... Please check on Mundai Mobile, an authorized re-seller @ *** and speak to Sasha and asked for ALL the recordings during their sales talk and service...