MM
Mojalefa M
1 reviews | Active since Mar 2015
01 Oct 2020, 11:10
Stalling to cancel an already expired contract. Shame on you Vodacom
My 2 contracts expired 28 August 2020. I have been trying to cancel them by giving notice since July 27th 2020 with no luck. Each time you contact call centre, I am told that account will be stooped. I have been calling every month. I phoned again today, and to my surprise, the cancellation has not been effected. I think they are stalling these cancellations deliberately to continue profiting *******ly. They have lost a valuable customer, that I can guarantee.
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Replies (4)
Vodacom's replyOfficial
01 Oct 2020, 11:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2020, 11:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mojalefa M's updateReviewer Update
01 Oct 2020, 13:31Please, I don't want to be phoned. Resolve the logged call which has all the details. I want the contracts to be cancelled as requested. Its as simple as that.
MM
Mojalefa M's update01 Oct 2020, 13:31
Reviewer Update
Please, I don't want to be phoned. Resolve the logged call which has all the details. I want the contracts to be cancelled as requested. Its as simple as that.
MM
Mojalefa M's updateReviewer Update
01 Oct 2020, 15:42Thank you very much Mahalia for a speedy resolution to my request. One number have been converted to prepaid immediately after your call. Only one number is outstanding. Hopefully it will also be resolved soon????
MM
Mojalefa M's update01 Oct 2020, 15:42
Reviewer Update
Thank you very much Mahalia for a speedy resolution to my request. One number have been converted to prepaid immediately after your call. Only one number is outstanding. Hopefully it will also be resolved soon????
MM
Mojalefa M's updateReviewer Update
02 Oct 2020, 22:48Dear @Vodacom, I was excited when I saw soo excited when one of my contracts was resolved after posting my complaint on Hello Peter. But to date, my second number is still not converted to prepaid. I don't understand why one number can be cancelled immediately and the other cannot be done. The foolishness of these deliberate tactics is that you are willing to make an unjustified quick buck at the expense of losing a good paying customer in the long run? I've never seen such foolishness. I'll be reporting matter to National Consumer Service.
MM
Mojalefa M's update02 Oct 2020, 22:48
Reviewer Update
Dear @Vodacom, I was excited when I saw soo excited when one of my contracts was resolved after posting my complaint on Hello Peter. But to date, my second number is still not converted to prepaid. I don't understand why one number can be cancelled immediately and the other cannot be done. The foolishness of these deliberate tactics is that you are willing to make an unjustified quick buck at the expense of losing a good paying customer in the long run? I've never seen such foolishness. I'll be reporting matter to National Consumer Service.