Stalling on returns collection & passing the bug

A consultant called me in Oct 2017 offering a contract containing a tablet and a cellphone device. I only accepted the contract because the consultant told me that I will be able to transfer the airtime I will be getting from the 2 devices to my main number only to find out that that was a lie when I contacted Vodacom after taking delivery of the devices. I took delivery on 11 Oct. On Mon 16 Oct, I called Vodacom to inform them that I would like to cancel the contract, because I’m not happy with the contract sold to me. They promised to send RAM to come pick up within 7 days. Well, the devices are still with me and I’ve been calling Vodacom every week for them to send someone to collect. Every time I call, the consultant online tells me that there’s no collection note on my query. I also spoke to the after sales team lead Thembinkosi last week who promised to call me back on Mon, 6 Nov and arrange for collection same day. It still has not happened and a debit order has gone off my account for these new contracts. I called again and I am not finding any joy. That’s what has been happening , if I’m not promised to be called back, I am promised that the devices will be collected. The ironic part is that, apparently (The team lead told me this) RAM cannot get hold of me on the same numbers they called me when they delivered the devices to me. Vodacom cannot force me to take contracts that I’m not happy with. That’s ****************!! Please come collect your phones and reverse the debit orders that went through my account because clearly the sales consultant **** to me even after I told her my condition for taking the contract.

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