AV
Anthea V
1 reviews | Active since Jan 2015
06 Jan 2021, 10:22
Staggered complaints resolution
Vodacom has been debuting fur a contract which I requested to be canceled in April.
I have called, emailed and only one response thanking me for raising the concern.
How long can it possibly take to cancel and refund my money which was debited.
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Replies (2)
Vodacom's replyOfficial
06 Jan 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jan 2021, 11:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records on the system indicate that the cancellation has already been processed successfully. The order number for the cancellation is ***. Should you have any further queries relating to the cancellation, please call *** (Free from any Vodacom simcard) Regards Consumer Website Team
Vodacom's reply11 Jan 2021, 11:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records on the system indicate that the cancellation has already been processed successfully. The order number for the cancellation is ***. Should you have any further queries relating to the cancellation, please call *** (Free from any Vodacom simcard) Regards Consumer Website Team