Staff unable to assist to port me back to Vodacom

I wasted my time and effort to go to VodaWorld 2015/12/17 @ 10h00<br> <br> I am trying to port my Cell C prepaid number back to Vodacom. The agent did not know how to assist.<br> He asked another agent how to do it. She said they cannot do it because I am trying to port an old Vodacom number back to Vodacom. The number is in archive.<br> <br> Needless to say I left the Vodaworld Customer Care.<br> <br> Seems I am off to a good start. NOWHERE!<br> <br> After phoning customer care on 111 I was informed they do not do porting of numbers anymore - I need to visit a shop.<br> <br> Why is this so complicated. I have a RICA'ed SIM ready to do the port. The Cell C is on prepaid ready to go. Should Vodacom staff not at least go through some sort of basic competency training. This is utterly useless.