*********** staff. poor service

I have lost a phone that is insure by vodacom.i did the neccesarry claim process.it took 7 day with no communication from them when i called the agent told me that i needed another ITC number as my phone had 2 sim card i repeatedly told her i used 1 sim card she insisted i went to the worst vodacom shop i Aleaxandra were the confirm that my phone was not a dual sim.then they checked with insurance to see the status of the claim it was declined because of their agent now i am in another week without a phone and no communication,