Staff not trained properly

So today I decided cause Black Friday coming up. I wanted to know if i could qualify for a early upgrade. I called vodacom online and held on wah to long. I then decided to inbox them on Facebook which usually we get quick responses which I did. I wa sthen told to sms UG to 31050 and they advised I qualify for an upgrade by the response received. While chatting on fb for half the afternoon just to be told the system is wrong and I can only qualify in December and also doing unecessary verification questions. Where if I gave the date of upgrade which I have on app, they could have told me no u don't qualify instead of wasting my whole afternoon and getting me all excited to upgrade. Seeing this was my birthday month this would have been a present for myself. Please upskill and train your staff to resolve and prove for questions before putting a person through all this nonsense and then afterwards. All you can do is apologize.

I can send the screenshot as well which l received via sms advising I qualify for an upgrade. This is just disappointing and unacceptable to have wasted a client of more than 10 years time. As well as one that has 5 contracts with you.