Staff needs training
<p>I called into Vodacom to cancel my contract on Monday, spoke to a guy by the name of Megan, who clearly needs more training because he didn't listen to me and lacks customer s****s. Plus I asked him to cancel my contract immediately but he said that I need to wait until the end of the month, which is not the case cos I spoke to two other consultants who were professional and helpful. Megan needs more training, please!</p>
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Vodacom's replyOfficial
20 Oct 2016, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2016, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,