Staff needs training

I asked for additional data according the Vodacom promotions on *111# which offers 1Gig for R69 in the Key West Mall. Firstly the cashier did not know what I was talking about. I physically showed her on the phone. The consultant who then helped loaded 1 Gig but charged me R149. When I saw this afterwards at home I complained and was then promised it has been reversed. NOT THE CASE. I gave up and used the data as I needed to do some work.<br> Secondly<br> I upgraded from 3Gig +3Gig Night owl to the same but with a Wi Fi router which I needed. This cost R20 more than the initial R149. This was done on the 14th Jan. Coming month end I noticed my data is finish and not understanding why I then learned on my new account that I do not have Night Owl. In the meantime I used my data after 12 thinking it is Night Owl. <br> They apparently cant give Night Owl with a Top Up. (No where in the advert is this noted) I presumed that I get exactly what I had before except R20 more per month and a modem.Now they are only prepared to down grade my contract to the original but they cannot give me for a month any night owl data, which I feel is not acceptable. In future I will buy top up elsewhere pay as you