Staff needing training

<p>I received my new contract and called Activation to activate my sim. I said that i would like to keep my old number, which the lady i spoke to said it would be done. Once the sim was activated, i realised the sim swop was not done. I called activation again, and they said that the swop cannot be done. It seems the first lady i spoke to, didn't know her job as she informed me incorrectly. They say they record the calls and yet don't want to pull up the call to listen to see what she said. Ridiculous service Vodacom!!!!</p>