Staff is ***** - Vodacom NO customer care

BEFORE I UPGRADED I ASKED 2 DIFFERENT CONSULTANTS ON 2 DIFFERENT DAYS ABOUT IF I CAN BUY DATA FOR ONE OF MY OTHER DEVICES, OTHERWISE THERE IS NO NEED FOR ME TO GO ON WITH CONTRACT AS IT IS TO EXPENSIVE SEEING THAT I HAD TO BUY DATA FOR MY SAMSUNG AS WELL. THEY BOTH TOLD ME THAT YES I CAN DO THAT (THE 1 CONSULTANT SAID I CAN USE UP TO 80% OF MY MONEY TO BUY DATA FOR ANOTHER DEVICE!!!). SO I SIGNED THE CONTRACT FOR R350 (KEEPING IN MIND THAT I'LL BE USING SOME OF THIS MONEY FOR DATA FOR MY OTHER PHONE)...IT DID NOT WORK SO I PHONED VODACOM COMPLAINING ABOUT THIS, THEY QUERIED THEIR STAFF AND ALL OF THEM DENIED SAYING THAT WE WOULD BE ABLE TO DO THAT??? H/O EVENTUALLY PHONED ME BACK AND SAID I WOULD BE ABLE TO MIGRATE TO LESSER CONTRACT...WHICH WOULD BE FINE, BUT THEY CONVENIENTLY LEFT OUT THAT I MUST PAY R2 000 FINE FOR THIS??? THEY TOLD ME TO SPEAK TO MIGRATION DEP, WHICH I DID AND REFUSED TO PAY..THEY TOLD ME TO FILE A COMPLAINT @ COMPLAINTS DEP...BUT IT WAS COMPLAINTS DEP IS AWARE I'M NOT GOING TO PAY THIS AS THIS WAS VODACOM'S FAULT IN THE BEGINNNIG...NOW THEY'RE MAKING ME OUT TO BE A ****!! THIS IS TOTALLY UNACCEPTABLE AND I WANT THIS SORTED OUT. TRAIN YOUR STAFF!!