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Paul M
1 reviews | Active since Sept 2011
28 Nov 2024, 13:07
Staff inefficiency - Lerato
We wanted to do an upgrade, but before anything was agreed upon, the consultant (Lerato) put through the upgrade (obviously eager for the commission). She then mentioned on the phone she has to put through a cancellation which should have been adhered to on the day. Now wasting time at Vodacom Cresta due to the incompetence of Lerato to get the cancellation done and an upgrade that we agree upon. As Vodacom, I would be ashamed of Lerato as a consultant.
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Vodacom's replyOfficial
28 Nov 2024, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2024, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Paul M's updateReviewer Update
10 Jan 2025, 08:29Sent through response on 9th December to ***.
Also - over 30 calls have already been made and no progress on the matter.
Also - over 30 calls have already been made and no progress on the matter.
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Paul M's update10 Jan 2025, 08:29
Reviewer Update
Sent through response on 9th December to ***.
Also - over 30 calls have already been made and no progress on the matter.
Also - over 30 calls have already been made and no progress on the matter.