Staff incompetence and illiteracy

Due to staff incompetence and illiteracy I am now stuck paying double for my Contract!

I was told that the RED 1 Gig 100min Top Up package was being being discontinued and that I was being offered a RED 2 Gig 100min Top Up Package for a small amount more. I was very happy with this.

Apparently the idiot who called me did not see that I was paying a discounted rate on the 1 Gig package. The amount I am paying now on the 2 Gig package is WAY MORE than what was quoted on the call. She told me my payment will be X + increase , but I am now paying X + increase + discount I received previously.

I tried calling the Contracts Department 4 times, waiting more than 15 minutes. 3 times I was being helped, they get confused and them all of a sudden the call "drops" or they transfer me and the "drops".

I have been a client of Vodacom with 2 or more contracts at a time for more than 12 years, I think it's finally time to move to MTN.