Staff ignoring my request to cancel contract after I phoned the 3 times

<p>My Vodacom contract was due for an upgrade in Feb I phoned them in May because i did not upgrade and wanted to terminate my vodacom contract. I spoke to an agent and asked her to cancelle my contract from end May and send me the paper work she send me an migration quotation and I have signed it and send it back 11 April 2016 so I assumend that my last installment will be end May 2016. On the 1st of June I got all my data, minutes and sms i usuall got so I phone Vodacom again and asked them why my contract is not cancelled as I did this a monthy before end of contract as per Vodacom rules The guy said I must hold on and he will find out what he can do becasue i told him i am not going to pay anything after May as it was my last installment The guy then said he confirmed now that I will not be paying anything for the minutes, data and sms i received for June so I asked him to send me some sort of confrimation to confirm this and I never got any email or confirmation. I phoned again 13/06 and spoke to an agent she confirmed that my account hasnot been cancelled on the system I then told her I am not going to pay Vodacom anything they must send me all the call recordeds so can confirm my cancellation. The lady said she will get her service provider to phone me and listen to my call I assume I am not going to get any answer or call back from Vodacom. I think the communication in Vodacom is very bad there is no communication between the agents and what was discussed with their clients. I will not Pay Vodacom another installment end of June. I cant use my phone now because then they will charge me agaian for July and this number is suppose to be an prepaid sim now. Please send me some sort of confirmation that confrims my contract has been cancelled and I will not be paying Vodacom anything for Minutes,data,sms they gave me beginning of June. </p>