staff giving vodacom a BAD name

we have had endless problems with a blackberry phone...new contract we got in may 2015.since then phone's been sent in for repairs twice.cannot use the stupid thing...so we bought a new phone and had to get a micro simcard. went to george vodacom for you at the mall.a guy called ashwill happuly took the money for the simswop...and promised the sim will be activated in max 4hours(never told me to switch the phone off).Eventually on tuesday i went to knysna branch.they contacted the george branch,spoke to ashwill...only to hear...its not his problem...knysna branch must sort it out. so today is thursday...went back to knysna branch...only to be told to pay for the simcard AGAIN...OR DRIVE THROUGH TO GEORGE!!!! I personally spoke to ashwill from george branch over the phone...and was absolutely disgusted with his attitude...why would i want to stay with vodacom after having to pay and pay and pay for everything twice or more...and being treated like *******. WHAT HAPPENED TO CUSTOMER SERVICE...AND WHAT AM I PAYING FOR? DEFINATELY MOVING ALL MY CONTRACTS TO A HELPFUL AND FRIENDLY SERVICE PROVIDER!!!!!