Staff dont know how to do their job at Vodacom

Once again terrible service from Vodacom. the customer care dont know how to do their job and what documents RAM require for delivery. they work with them every day but still they dont know what you require. the upgrade agent told me you don't need a hard copy of proof of address when RAM come to deliver they could not deliver as they cant delivery without the hard copy. I had to drive up and down to get the proof and then i had to make my customers wait so i can get the proof. RAM will only be delivering tomorrow just because the agent did not know what to do. with all this happening the CEO is aware of ti all as i have emailed him but like his agents no service from him as well . no wonder the call center agents dont care they get this from the CEO. he does not care about customer care why should they. i will take contract for contract to MTN as they come to an end. Worst service from Vodacom!!!!