Staff do not know what they are doing

Good day

I am very disappointed with the service I am getting from vodacom. It seems that all the support staff are ***********. I have been trying to get access on my own contract to buy data for myself. Every time they say the issue has been resolved, but I still cannot buy data. When I tried to phone in to buy data the person on the line tells me, that I will only receive a portion of the data, because it is the 26th of the month. What nonsense is this! I need a certain amount of data for a reason. I am so tired of struggling! I have been a loyal customer for more than 10 years and I am thinking of going to another provider, because of the poor service. I only want to buy data as conveniently as possible and as much as I like, but it seems that vodacom always wants to make things difficult. This sucks vodacom.