Staff dishonest or ***********?

As our account was very high every month, I changed one of our contracts to a virtually unlimited one, almost the top package. It's R999pm. Instead of coming down, our account went up, and when I looked into it, I was horrified to discover Vodacom has been adding the cost of the handsets on over and above the monthly subscription. When I changed one of the contracts to the R999pm one, i asked the consultant if there were any penalties. He said no. I had to initial next to the amount on the contract, and I asked him again if he was certain there would not be any charges over and above the subscription, or any penalties of any kind for changing. he assured me there would be none.<br> <br> On another contract, I took out one that the consultant showed me the phones that were he said were free with that package, and i selected the one he recommended, but am also being charged for a handset????? Firstly, I would not have changed package mid contract if there had been penalties, and I would never take out a contract where the phone was not included! My normal subscription should be about R1300 odd per month, I feel really cheated and let down, and am contemplating porting to make my account less