1 reviews | Active since May 2015
*********** Staff
I upgraded 1 of my numbers and cancelled another. The number I upgraded in store and paid the store upgrade fee, the upgrade was cancelled by Vodacom and I therefore did not receive the reduced subscription discount. The number I cancelled was erroneously upgraded and went from the R256 to R420.36. I have called repeatedly during the passed 5 months and the last lady I spoke to told me that I had been speaking to all the wrong people but that she had cancelled the upgrade as at 30/04/24 and that the credits would be reflected on the May '24 bill. Not only was the line not cancelled and credits passed but the cost of that line went up by R71.36. I have done a breakdown of the 4 lines over the passed 5 months and the credits owed to myself total R2 248.31. Would the person who CAN sort this out call me so that I can forward my breakdown to you and have the credits passed once on for all.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Please note that according to your reply above my contract was only cancelled "this month" I cancelled the contract and instead of cancelling it, it was upgraded..... therefore the upgrade was reversed and the date of the cancellation should have been backdated to Jan. Furthermore even the credit for the so called 2 months was in actual fact for only 1 month. I explained all of this to the lady that called me about this number and I sent her the breakdown of what should be passed and have received no further help. Total credit still due R1 017.07
Vodacom Shop - I personally went into the store and whilst they have reversed the incorrect upgrade amounts I have not seen 1 credit from them. Total credit due R1 264.75
After over 20 years with Vodacom I would think I warranted a follow up on whether all credits had been passed and not sent a SMS - Your account is still in arrears.
Regards
Allyson
Please note that according to your reply above my contract was only cancelled "this month" I cancelled the contract and instead of cancelling it, it was upgraded..... therefore the upgrade was reversed and the date of the cancellation should have been backdated to Jan. Furthermore even the credit for the so called 2 months was in actual fact for only 1 month. I explained all of this to the lady that called me about this number and I sent her the breakdown of what should be passed and have received no further help. Total credit still due R1 017.07
Vodacom Shop - I personally went into the store and whilst they have reversed the incorrect upgrade amounts I have not seen 1 credit from them. Total credit due R1 264.75
After over 20 years with Vodacom I would think I warranted a follow up on whether all credits had been passed and not sent a SMS - Your account is still in arrears.
Regards
Allyson