1 reviews | Active since Oct 2016
Staff/ Customer Care is pathetic at Vodacom Broadwalk!
<p>After numerous attempts trying to blacklist my business phones and obtain itc numbers I finally resorted to trying to it telephonically. 3 x sim swaps done with such attitude and you just inconveniece me. That is after 3 different visits and sitting in the shop with the consultant almost 4 hours. First it's done, then we will call you with the numbers, then you never gave us the right documentation, we needed this then that.... then finally an email.. here is your reference number of email, call them and find out. What an arrogant bunch of staff vodacom has assisting clients to blacklist and obtain itc numbers from vodacom. As a business person also I the retail industry I shudder to think that they feel they are gods gifts to the client when ultimately we are the ones that pay so that they have jobs. After such a traumatic event as been ******, I would think that your staff would show a bit more empathy as ultimately we obtained quotes from the shop to replace the phones once again... PATHETIC CLIENT SERVICE!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
