staff at the shop have a dont care attitude

Iv been to the Vodacom at Westgate entrance twice to be assisted with a sim swap i have eventually had to go elsewhere to be assisted which took less then 5 minutes with my business sim swap. The staff in the shop have no work to do but yet never help you, they disappear when you ask for service, they have a bad attitude they take there own time with no sense of urgency and respect for customers, I am appaulled that there is such people who dont know who customers are, the big colored manageress is is always on her phone and never helps out when asked to and the big colored guy with grey hair wearing glasses is as rude as the younger Vodacom employees. After the long wait at their shop i will never use their shop, products so help me. I am disgusted with the level of service I was given these past days.That shop needs to be closed or all employees fired cause you're still going to have more problems.