Staff and systems are pathetic

So on the 3rd of Feb I accidentally pay R 1,300 in stead of R 130 to Vodacom to settle my account. I immediately realise my error and call customer service to notify them. The person said they can't do anything until the payment reflects and I asked to at least make a note of my payment so that once it reflects it can be processed and refunded to me. I call back the next day and am advised to email proof of payment and banking details. I do this and service request is logged: say they will give feedback in 2 days. 5 days go by, no feedback, call again, original service request is \LOST\" and I have to start all over - again I have to email proof of payment and banking details. New service request number: say they'll give feedback in 2 days. another 5 days go by no feedback. I call back again and demand a team leader: I'm told it's still being processed and will take up to 21days (AFTER HAVING BEEN TOSSED AROUND 10 DAYS ALREADY I HAVE TO WAIT 21 MORE DAYS) They tell me it's at the technicians at the moment and they are \"investigating\". Person tells me to call around the 21st again for follow-up. Just now I get the SMS to email proof of payment: AGAIN!! FOR THE 3rd TIME! Wake up!!!!"