PP
Philip P
1 reviews | Active since Nov 2014
03 Apr 2023, 12:03
*********** staff and removing 14 gig of my data
Cut off my old contract with 14gig data left midday on 30th March instead of midnight 31 March. *********** staff then "forgot" to tick the new contract to activate it and so had no data for 3 days. Many unanswered mails, Facebook interaction etc. Thankfully I eventually got hold of a lady NWABISA, who sorted everything out and seems to one of the few people at Vodacom that actually is competent. Still missing my 14 odd gig data.
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Replies (1)Vodacom's replyOfficial
03 Apr 2023, 12:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2023, 12:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
