PP
Philip P

1 reviews | Active since Nov 2014

03 Apr 2023, 12:03

*********** staff and removing 14 gig of my data

Cut off my old contract with 14gig data left midday on 30th March instead of midnight 31 March. *********** staff then "forgot" to tick the new contract to activate it and so had no data for 3 days. Many unanswered mails, Facebook interaction etc. Thankfully I eventually got hold of a lady NWABISA, who sorted everything out and seems to one of the few people at Vodacom that actually is competent. Still missing my 14 odd gig data.

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2023, 12:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team