*********** staff and poor service

On 25th March I received a call from marketing and I agreed to upgrade one of two numbers and phones. I informed them that I'm traveling abroad 29th and need delivery before then. I was assured that I would receive it in 2 days. On 28th contacted Vodacom and was informed that the phone had not been dispatched yet and that I needed an avidad in order for a third party to receive it, which I did. It's 12th April and I still do not have the phone. Subsequently I've spent R500 on airtime trying to call Vodacom from abroad to track this order and to inform them that my brother is accepting the order on my behalf and provided his details. In addition I realized that the upgrade was done on the incorrect phone and the phone was now returned to sender. I've informed them to cancel the order due to their bad service and *********** staff. Waiting to see the outcome when I receive my statement. Disgusted and frustrated with Vodacom and will cancel both my contracts with them if no service recovery is done.