LO
Leon O
1 reviews | Active since Dec 2010
14 Jul 2023, 08:54
*********** staff
Vodacom Worst service ever suspend my accounts that is fully paid for reason given: I must pay for service that was canceled and goods returned to them in February. Vodacom how can you suspend service already paid for in full? Given them names and dates and time as all calls is supposed to be recorded. Mail send replies we are working on it?! Really Vodacom your client services needs to improve drastically. Sort your account department out it is not the customer's problem if you have *********** staff. Vodacom Vodacom Vodacom Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jul 2023, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2023, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LO
Leon O's updateReviewer Update
15 Jul 2023, 11:40Two days without service no help from Vodacom whatsoever this means no income but end of the month they expect full payment for services suspended incorrectly by their staff. Come on Vodacom play nice or cancel all my services with immediate affect without any payment to expected from me. After 25 years you feel nothing for your loyal customer.
LO
Leon O's update15 Jul 2023, 11:40
Reviewer Update
Two days without service no help from Vodacom whatsoever this means no income but end of the month they expect full payment for services suspended incorrectly by their staff. Come on Vodacom play nice or cancel all my services with immediate affect without any payment to expected from me. After 25 years you feel nothing for your loyal customer.
LO
Leon O's updateReviewer Update
16 Jul 2023, 08:44@Vodacom it is day 3 still no feedback or service from you. Vodacom please advise what your plans forward is about this?
LO
Leon O's update16 Jul 2023, 08:44
Reviewer Update
@Vodacom it is day 3 still no feedback or service from you. Vodacom please advise what your plans forward is about this?