1 reviews | Active since Sept 2017
****** DATA
Please be aware of doing business with Vodacom, they used to be a reputable company, but now they take your data & refuse to assist when you query it proving that they are doing it. I have a contract that gets topped up with 5 gig a month, it usually lasts me about 3 & a half weeks, in August I never used my data & only started using ot towards the end of August & within a few days all my data dissapeared, then I loaded 1 gig of data because I needed to work & within an hour it was gone, a gig lasts me two weeks on my phone. Then when you go on their website to log a complaint they say there you have to phone, so I phone & they tell me I have to email, so I email & I get this man named Lushen Pillay who just point blank refused to assist me because I asked for a month report on where my data went, so forst he tells me he cant help me because of my email address, they dont help people with gmail accounts, so I email him my id & company documents & then he comes back he cant help me because im not registered for itemised billing, so he basically told me that Vodacom has ****** my data & they are refusing to assist me with my complaint, they refuse to give me my money or my data back, please be aware and don't take out a contract with Vodacom, they will do you in
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
Lucian
Best regards,
Dear
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
Lucian
Best regards,
