CMTc
Creative Mobile Technologies cc

1 reviews | Active since Sept 2017

01 Sept 2017, 14:30

****** DATA

Please be aware of doing business with Vodacom, they used to be a reputable company, but now they take your data & refuse to assist when you query it proving that they are doing it. I have a contract that gets topped up with 5 gig a month, it usually lasts me about 3 & a half weeks, in August I never used my data & only started using ot towards the end of August & within a few days all my data dissapeared, then I loaded 1 gig of data because I needed to work & within an hour it was gone, a gig lasts me two weeks on my phone. Then when you go on their website to log a complaint they say there you have to phone, so I phone & they tell me I have to email, so I email & I get this man named Lushen Pillay who just point blank refused to assist me because I asked for a month report on where my data went, so forst he tells me he cant help me because of my email address, they dont help people with gmail accounts, so I email him my id & company documents & then he comes back he cant help me because im not registered for itemised billing, so he basically told me that Vodacom has ****** my data & they are refusing to assist me with my complaint, they refuse to give me my money or my data back, please be aware and don't take out a contract with Vodacom, they will do you in

0
Replies (3)
Vodacom
Vodacom's reply01 Sept 2017, 15:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

CMTc
Creative Mobile Technologies cc's update01 Sept 2017, 15:29
Reviewer Update
You cant use the number on here to send whats app, this number is on an internet ****le and only used for internet, if you want to whats app me send it to ***
Vodacom
Vodacom's reply13 Sept 2017, 08:18
Official

Dear

Thank you for your patience.

I've responded to you via SMS with feedback.

Regards,

Lucian

Best regards,