St?ll wa?t?ng for my query to be resolved!!!

I made a compla?nt about the contract phone I purchased ?n voda shop, even now I m st?ll wa?t?ng for the resolvement. As?ma from Cape Town Vodacom Head Off?ce m st?ll wa?t?ng for your response......th?s ?s more than a day prom?sed return call u prom?se to resolve my query. Krugersdorp Vodashop the?r l?nes are not work?ng!!!! M I go?ng to get help here???? Th?s ?s so p?ss?ng for a h?gh prof?le telecommun?cat?on serv?ce m be?ng rendered here...?f you cnt ass?st me please cancel my contract, I cannot stand another month pay?ng for the phone I am not us?ng!!!