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Dylan P
1 reviews | Active since Aug 2020
12 Jan 2021, 15:19
SR*** Fibre Line speed upgrade
I app**** for a fibre line speed upgrade from a 10 mbps to a 50 mbps on the 3rd of January already and my line speed is still not upgraded. I phone multiple times a day but everyone says I'll phone you back but nobody does. I am really not happy as I stated we need a upgrade for working from home purposes and yet they couldn't care less.
I am very unhappy with the level of service that I received.
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Vodacom's replyOfficial
13 Jan 2021, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2021, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dylan P's updateReviewer Update
13 Jan 2021, 15:55Thanks for resolving my problem
DP
Dylan P's update13 Jan 2021, 15:55
Reviewer Update
Thanks for resolving my problem