SR*** Vodacom Fibre

SR*** waiting for assistance since the 16th. and a technician since then. please assist. No one is calling back and no further updates. no techniianl has contacted me. my migration from 20mbps have been completed yet still no service and on the app still shows as 20mbps and not 100mbps. can someone in Vodacom assist. 5 days fully paid, upgraded and no service apart from all the other days.Also no possibility of escalation or speaking any amanger or supervisor on shift, no one has access to transfer calls or resolve any issues. Outsourced service provider with the minimum tools to resolve any technical related queries as well as not trained on soft skills and understanding. Very bad service since installation of September and every month calls had to be made for down time including a high of 9 times in November. Service vs payments made definitely our of balance with the Fibre connection, a very long and tedious process of logging calls and getting assistance.