AS
Anben S
1 reviews | Active since Jan 2013
28 Jan 2025, 11:35
SR*** No Fibre or Feedback form 15th Jan
I cant believe the level of service but seeing the reviews, I will never take out another contract with Vodacom. I have been without fibre from the 15th Jan and paying over R800 a month for no service. When you contact the call centre, they refuse to give you the managers details. That means the manager does not have to call you back and there is nothing you can do to hold them accountable. A company with processes like this is one destined for disaster. Guess we have to report to ICASA but not sure if anything will get done.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jan 2025, 12:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2025, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Anben S's updateReviewer Update
30 Jan 2025, 07:45Thank you. Stephen Klopper. Please can you forward me your contact number as I have received a message stating that my ticket has been closed with reference number EC-213K-1VMZJY. I am not sure if this is related to the fibre but my fibre is still not working and no technician has called me or come out to check this. It is now 15 days since I called Vodacom.
AS
Anben S's update30 Jan 2025, 07:45
Reviewer Update
Thank you. Stephen Klopper. Please can you forward me your contact number as I have received a message stating that my ticket has been closed with reference number EC-213K-1VMZJY. I am not sure if this is related to the fibre but my fibre is still not working and no technician has called me or come out to check this. It is now 15 days since I called Vodacom.
AS
Anben S's updateReviewer Update
04 Feb 2025, 09:46Thank you Olivia and Stephen for managing this query, providing feedback and getting the matter resolved. It is sad that your agents did not appreciate the value of your clients which resulted in Vodacom losing almost a R1000 a month. It may not seem much but given the number of poor reviews, I can see Vodacom losing a lot of money due to poor service. And your agents will only realise the impact when it impacts them directly. Which will be too late. Nevertheless thanks for all your help and hopefully Vodacom implements stricter polices on accountability and you relay this message to your Exco, because it seems only a few of you understand the importance of client retention in a highly competitive field..
AS
Anben S's update04 Feb 2025, 09:46
Reviewer Update
Thank you Olivia and Stephen for managing this query, providing feedback and getting the matter resolved. It is sad that your agents did not appreciate the value of your clients which resulted in Vodacom losing almost a R1000 a month. It may not seem much but given the number of poor reviews, I can see Vodacom losing a lot of money due to poor service. And your agents will only realise the impact when it impacts them directly. Which will be too late. Nevertheless thanks for all your help and hopefully Vodacom implements stricter polices on accountability and you relay this message to your Exco, because it seems only a few of you understand the importance of client retention in a highly competitive field..