SR*** Fibre line always down with long turnaround times

Item: Vodacom
Rating: 1
Author: Tebele L

Fibre line keeps going doing for more than 3 days, or sometimes a week once. Vodacom is very quick to ask for an SR to be logged but I have received no help from them since logging SR***. In the last 3 days their line has been down and all they did was to assign the SR. Yet at the end of the month I get a full bill. I would not recommend Vodacom Fibre to anyone unfortunately

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Replies (1)

Vodacom's replyOfficial

07 Apr 2022, 07:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Apr 2022, 07:55

Official