TM
Thabo M
1 reviews | Active since Sept 2013
22 Aug 2024, 14:58
SR*** Activation
This must be the worst service provider for Home Fibre. Sitting without Internet connection because someone is sitting there with a ticket and not activating the line. Ran my airtime out calling Vodacom for the past 3 days. Everyone is escalating the issue but no solution. A certain Brian and Neo from Vodacom Vumatel department sitting with my ticket and not providing updates.
Justin Boer promised to call before 13:00, it is 14:45 and still no response.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
23 Aug 2024, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2024, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Aug 2024, 13:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2024, 13:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,