SR***

Disgraceful service. I sent a request to change ownership of the account holder on this account as I will be relocating. This was done on January 24th. I was told to fill out the relevant form and send a copy of my ID, the next owner’s ID & the completed and signed form. This was all done on the same day.

I received an email on January 26th saying that I needed to fill my address under the line “contract cell number” or something or the kind. I did this and returned the document on January 26th.

Bearing in mind that this would take a calendar month to complete, I contacted your call center today (January 31st) in order to get an update on this matter. I was informed that my case had been closed (none of this having been confirmed with me) due to the fact that there were documents missing.

Now my problem is, none of the missing documents could be confirmed with me and I now have to wait for this to be requested from an infamous Warren, and then returned to me. This is disgraceful service as I have sent ALL requested information in order for this process to be completed and absolutely no progress has taken place, despite the fact that I have done everything that was requested of me.