HB
Hugo B
1 reviews | Active since Feb 2018
30 May 2021, 13:40
SR***. Vodacom Fibre is pathetic
I have lodged a ticket with Vodacom Fibre on the 20 of May, until today no resolve. Just camebif the line with their first-line support and his answers were as follows: 1. I must have patience as it is a difficult job to do. 2. I cannot speak to a supervisor nor a manager as he is not allowed to put me through to them. 3. He cannot put me through to 2nd line support as he is not allowed to to do so. 4. I must wait this out.
I am paying for a 50MB line and I was never able to get even more than 25 mb
My lifelyhood depends in this connectivity but Vodacom just cares a feather.
As long as they cab bill you and **** you
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Replies (1)Vodacom's replyOfficial
31 May 2021, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2021, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
