SR***. Vodacom is not the one for Fibre connection

I am writing this review so annoyed and tired of Vodacom. I work from home and use my Fibre to work from home. I have been without Fibre for a whole 7 days now. I have had to communicate, I have had to call and did all of that on my side but still no response from Vodacom, no email or call the last sms I received from them was three days ago, furthermore they used their terminology and jargon in the sms and when I sent an email asking about it I have not received feedback.

It is important to note I still have not received feedback from them, no technician has come out to assist me and yet I am on day 7 working from home without the very Fibre I need to work from home.

No timelines are given, no explanation, just vague and foggy smses about something I asked to be attended urgently. I am irate to the core at this point.

If you're considering Vodacom as your Fibre subscriber I'd reconsider. This has been an emotionally draining week. This is my service ticket with them: SR***