SR*** - 3 days no resolution

I am writing this out of utter frustration with Vodacom Fibre and non-communication from their department.

I called in due to my connection being down and a call was logged on wednesday 20/07/2022 at 17:47. My line had already been down for 13hours and told I now have to wait for 24 to 72hrs for assistance. I followed up with Vodacom telephonically on the 21/07/22 since no one had reached out to give me an update and only then I was told that another call was logged to have a service provider visit my home to check what's happening. The service provider come to my house and tell me that my service line is down and that he will log another call???? was that not the reason I logged the call already? today is day 3, I had to make arrangements for me to do my work again today, there has been no update from Vodacom to me, I still do not have connection and all the call center staff cannot assist me since since its logged with back office...

I require urgent resolutions please.