SR***

pending SR*** :we have logged an service request for a broken fibre cable on 10/06/2022 and to date we do not know when a technician from nokia is going to come out, we are not getting any updates the previous time we waited for three weeks and it was not just three weeks of waiting but of fighting at this point it was seem from outside looking in that vodacom is prioritizing new installations over customers that they have signed up already because that is already money in the bag. we work from home we now need aquire additional data, we have kids that need to use for homework and school research I said this the last time i dealt with your office vodacom is the worst service provider i have ever come across. they will tell you your matter has been allocated to someone in their back office but you cannot communicate with that person or its with nokia but you cannot communicate with nokia